We’ll brainstorm the best questions to ask your customers during your onboarding. We recommend structuring the questions so they help your customers share a story arc which includes:
Who they are
The problem they faced before they discovered your product or service
The doubts they had about proceeding
How your product or service helped them
The results they achieved
The impact these results has had on their lives or business
We can manage a campaign to reach out to your customers to explain the process and secure their agreement to take part. Once they confirm, you just pass their details to us and we reach out to book their interviews with our team and handle it all from there. This is available as a paid add-on to our plans. Alternatively, we can provide you with email templates to make it super easy to get your customers to agree to participate.